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Cancellations, Refunds, Itinerary Chages, Travel and Trip Insurance

You may cancel your participation in the trip at any time. TWV asks, however, that you do not apply unless you are confident in your attendance on the dates and destination outlined in the trip details. It is important for you to know that cancellations are costly to TWV because we begin making arrangements for your trip as soon as you apply.

Notification of cancellation must be made to TWV in writing. When TWV receives a written cancellation, a cancellation fee will apply to cover the expenses and costs incurred by TWV due to the cancellation. The amount of the cancellation fee is determined by the number of days prior to the departure date that the written cancellation notice is received.  Any donations received on your behalf as part of your program will not be refunded to the donor, however, you may be allowed to count completed fundraising efforts toward a future trip. If you cancel your booking you may transfer all of your payments to a future trip or request a refund of the amount you personally contributed and the following cancellation charges will be made:

• Written notification of cancellation received at our offices more than 8 weeks before departure: 30% of the amount personally contributed;
• Written notification of cancellation received at our offices between 43 and 56 days before departure: 40% of the amount personally contributed;
• Written notification of cancellation received at our offices between 29 and 42 days before departure: 60% of the amount personally contributed;
• Written notification of cancellation received at our offices between 15 and 28 days before departure: 80% of the amount personally contributed;
• Written notification of cancellation received at our offices 14 days or less before departure (or failure to join the Trip): 100% of amount personally contributed.

* Airfare is not included within this cancellation policy. Refunds for airfare will be based upon the amount you or TWV is able to recover from airlines, vendors and operators.

TWO WHEEL VIEW may cancel the trip and/or program at any time. TWV may unilaterally void a Program Agreement at any time before departure if it feels you are not abiding by the terms of the agreement. If the trip is cancelled because of an act of war, an act of God or terrorism, or because TWV determines the scheduled trip is no longer feasible or safe, you can choose one of the following options:

1. accept our offer of a placement on a future trip (if available) or
2. request a refund of the money you personally contributed.

Your decision about which option you accept must be made as soon as possible after we notify you and in any event no later than forty-eight (48) hours after our giving such notice, unless a longer period is mutually agreed.

Refunds
Any donations received on your behalf as part of your program will not be refunded to the donor. Refunds for amounts personally contributed will be issued by check within 180 days of program cancellation.

Participants are responsible for contacting their travel/trip cancellation insurance provider for information on refunds for cancellation fees incurred. If the reason for cancellation falls within the terms of his/her travel/trip cancellation insurance policy then the provider will normally refund any cancellation fees to participant.

Itinerary Changes
Any participant who voluntarily leaves or is removed from the TWV Program before the scheduled completion of their full program will not be refunded by TWV for any portion of their program costs, nor will they be permitted to rejoin the program at any time. TWV cannot assume responsibility for any participant once he/she has left the supervision of the TWV program staff. This policy includes any participant being required to leave the TWV program as requested by TWV staff for breach of contract, medical or personal reasons. Participants who leave the program due to medical or personal reasons (injury/illness or family crisis at home), should consult his/her travel insurance provider, which may provide for partial or full recovery of his/her program fees, depending on the reason for leaving. Participants who leave the program for medical reasons (illness or injury that requires medical treatment or a short stay in the hospital) may be permitted to rejoin the TWV Program at the discretion of the TWV staff.  

Travel and Trip Insurance
TWV requires that all participants purchase Emergency Medical/Travel Insurance to protect their investment. Click on the following link to read about or apply for the various levels of travel insurance that can be purchased through Travel Insured International. There are several levels of insurance available. Travel Insured International “Worldwide Trip Protector” is their most comprehensive policy and provides a myriad of coverage including medical insurance, trip cancellation insurance. While this is not the company or policy available, it is the most common policy purchased for TWV programs.